Shipping Information:

• FREE Standard Shipping for all USA Orders!
• Your product will arrive within 1 to 3 weeks

Returns Information:

• We cannot accept returns on bedding unless damaged or defective.
• Returned products are subject to a 30% restocking fee.
• Customer is responsible for shipping charges on all returned items.

Please contact support@allorganichome.com for return requests and we will send you return instructions.

Warranty Information:

Soaring Heart Natural Beds takes great pride in our craftsmanship and our products. We stand behind every stitch and tuft. All of our products are warranted against defective materials and/or workmanship for five years from the original date of purchase. If your product is found to have defective material and/or workmanship we will rebuild or replace your product (at our discretion) free of charge.

*Failure to follow Soaring Heart Natural Bed Company care instructions voids the Soaring Heart Guarantee and any subsequent warranty.

20 year Latex Mattress Warranty

Soaring Heart warrants your new latex or innerspring mattress to be free from defects in materials and workmanship for 20 years from the original date of purchase. This warranty extends only to the original purchaser.

Should your mattress fail during the warranty period, Soaring Heart Natural Bed Company, at its option, will replace or repair the mattress or foundation at no charge other than transportation costs. Soaring Heart Natural Bed Company reserves the right to substitute materials or models of equal value and quality. Repair or replacement of the mattress does not extend the original warranty period.

Years 1-10 of this warranty are non-prorated and years 11-20 are prorated. Within the prorated period, Soaring Heart Natural Bed Company will repair or replace the mattress at a prorated cost of use of 1/20 of the original purchase price per year from the original date on the bill of sale.

To qualify for this warranty, the original purchaser must be using a Soaring Heart Mattress Pad, present proof of purchase for validation, and the law label and trade labels on the defective product must be intact. The mattress set must also be free of stains, soiling and tears. Please note, if you plan to use your Soaring Heart Natural Bed Company mattress on an existing slat foundation, slats must be at least 1" - 3" apart to validate the warranty. This distance provides optimal airflow and support of the mattress.

The warranty does not apply to:

Normal body signatures of 1½" deep or less.*

Firmness preference.

Allergies or sensitivities.

Cover (fabric).**

Stains or soil.

Burns.

Floor models or models sold “as is.”

*Normal body signatures are not a suggestion of structural failure. Rotating your Innerspring head to foot monthly will minimize the appearance of body signatures. Soaring Heart Natural Bed Company is not liable for incidental or consequential damages arising through the use of this product.

**The mattress cover is warranted for two (2) years against structural defects in the material or workmanship. Loose threads, pilling, normal body contouring, and stretching of fabrics are considered cosmetic flaws and are not covered.

Balsa Warranty

Soaring Heart Natural Bed Company wants all our customers to be happy, and we promise to go out of our way to help every customer with a product or service issue.   Soaring Heart warrants your new Balsa latex mattress to be free from defects in materials and workmanship for 5 years from the original date of purchase. This warranty extends only to the original purchaser.

Should your mattress fail during the warranty period, Soaring Heart Natural Bed Company, at its option, will replace or repair the mattress or cover at no charge other than transportation costs. Soaring Heart Natural Bed Company reserves the right to substitute materials or models of equal value and quality. Repair or replacement of the mattress does not extend the original warranty period.

Years 1-5 of this warranty are non-prorated.

To qualify for this warranty, the original purchaser must be using a Soaring Heart Mattress Pad, present proof of purchase for validation, and the law label and trade labels on the defective product must be intact. The mattress set must also be free of stains, soiling and tears. Please note, if you plan to use your Soaring Heart Natural Bed Company mattress on an existing slat foundation, slats must be at least 2" apart to validate the warranty. This distance provides optimal airflow and support of the mattress.

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At Soaring Heart Natural Beds we are proud to have one of only two Global Organic Textile Standard certified organic workshops, where we make mattresses and bedding from the best materials on earth. For over thirty years we have been an authority in the mattress and organic industry, setting the bar higher and higher for both ourselves and our partners. You spend eight hours a day on your mattress and we want those to be the best eight hours of your day. That is only possible when you use the best, time honored, mattress crafting techniques and the highest quality materials. If you have any questions at all, please contact us and we will be happy to help you further.

USDA Certified Organic Cotton, Wool, & Latex All of our American grown long-fiber cotton, wool, and synthetic free latex is certified organic by the United States Department of Agriculture.

Global Organic Latex Standard (GOLS) Certified Organic Latex All of our latex is certified organic and chemical free by the Global Organic Latex Standard, an organization that ensures all the latex, farming, and manufacturing processes meet strict global organic standards. GOLS is a globally recognized and respected certifier.

Global Organic Textile Standard (GOTS) Certified Workshop The Global Organic Textile Standard is Oregon Tilth's organic certification and is the most widely respected and most stringent organic certifications in the industry. We work out of one of only two GOTS certified workshops using 100% GOTS certified organic wool. Oregon Tilth Organic Certified Wool All of our organic wool is certified organic by Oregon Tilth, one of the most--if not the most--respected organic certification agencies in the world.

Consumer Product Safety Commission Every Soaring Heart Natural Bed Company organic mattress, futon, and shikibuton has been tested by the CPSC and meet all federal, state, and Canadian flammability requirements without the use of any chemical or synthetic fire retardants. Our mattresses, futons, and shikibutons meet all flammability performance criteria under CPSC Statutes 1632 and 1633.

Texas Department of Agriculture Certified Organic Cotton All of our long-fiber organic cotton is grown in Texas by the Texas Organic Cotton Marketing Cooperative, which produces the majority of organic cotton in the United States. The cotton is certified organic by the Texas Department of Agriculture, who has been a leader in the development of organic standards and certifications in the USA.

Made In Seattle Soaring Heart Natural Beds is a founding member of Seattle Made, a collaborative initiative to support and grow Seattle's urban manufacturers and producers. All Soaring Heart Natural Beds products are handcrafted in our Seattle workshop.

The Organic Trade Association (OTA) is the membership-based business association for organic agriculture and products in North America. OTA is the leading voice for the organic trade in the United States, representing over 8,500 organic businesses across 50 states. Its members include growers, shippers, processors, certifiers, farmers' associations, distributors, importers, exporters, consultants, retailers and others. Organic products represented include organic foods, ingredients and beverages, as well as organic fibers, personal care products, pet foods, nutritional supplements, household cleaners and flowers.