Q. HOW DO I CLEAN MY COMFORTER (OR PILLOW)? CAN I WASH AND DRY MY COMFORTER (OR PILLOW) AT HOME?
A. Yes; however, the more you clean your product, the more you will actually cause breakdown of the natural product. Therefore, spot cleaning is the best practice for cleaning down products. Also, the do-it-yourself approach is at your own risk and voids the warranty coverage. A key sign that your product needs to be laundered if it is flattening, clumping, or separating. In the event that you need to do a major cleaning, we highly recommend a professional launderer familiar with down. DO NOT DRY CLEAN. The chemicals used actually break down the composition of down fiber. When professional laundering is needed to keep your Ogallala product luxurious, we recommend Blanc Plume French Laundry +1-800-307-0229 for guaranteed cleaning results.
Q. I HAVE HAD MY PILLOW FOR A NUMBER OF YEARS AND IT ISN'T AS FLUFFY ANYMORE. IS THERE A WAY TO FIX THIS?
A. Down has natural enemies. For instance, the humidity in your house, lotions, hair conditioners and the perspiration from your body all weigh down the filaments in down. If your pillow or comforter seems to be going flat, clumping, and/or separating, it is most likely moisture or oil robbing it of its original loft. Laundering the product should adequately clean it and bring back its original fluffiness; however, this is not a guarantee. (We recommend Blanc Plume French Laundry +1-800-307-0229 for guaranteed cleaning results).
Q. DO I NEED TO PUT MY DOWN COMFORTER IN A DUVET COVER OR SOMETHING TO PROTECT IT?
A. It may be tempting to use your down without covering it, but it needs protection. Duvet covers protect your investment and are like a big pillow case for your comforter. It helps keep the “Loft Bandits” from getting into the down. Please note that improper care will cause a shortened life span for your products and voids all guarantees
Q. HOW DO I FIGURE OUT WHAT SIZE DUVET COVER I NEED FOR MY OGALLALA COMFORTER?
A. You have probably discovered that there are many different sizes of down comforters and duvet covers but, more often than not, they don’t seem to match up?? For example, a Full/Queen down comforter can measure anywhere from 80” x 88” to 92 x 96. Therefore, it may seem very overwhelming to figure out what size of duvet cover will work for you!
Look for a duvet cover at least 2 – 4” smaller than your down comforter (length and width). That’s right, you want your comforter to be larger than the duvet cover! This will help prevent the comforter from shifting and will make your duvet cover fuller without the pesky, loose fabric at the edges.
Please note: duvet covers typically shrink between 3 – 5% once washed. We recommend a 100% cotton or linen duvet cover for breathability.
Ogallala’s comforters come with loops on the corners; therefore, we highly recommend looking for a duvet cover that has ties sewn on the corners to fasten them to the loops!
If you are having trouble finding a duvet cover 2 – 4” smaller than your down comforter, don’t fret! A few of our own Dream Team members have comforters that are 6 – 8” larger than their duvet covers! It creates a REALLY fluffy look, and thanks to our comforter loops, it doesn’t move around. This also helps avoid unwanted bunching inside of the comforter.
At Ogallala, we have always been a little different – it works for us!
Q. I AM HIGHLY ALLERGIC TO DOWN. WHAT IF I HAVE AN ALLERGIC REACTION TO YOUR PRODUCTS AS WELL?
A. Allergens come in many forms. If you have not had an allergic reaction to our Hypodown® products in the first 30 days of use, we believe the problem is from some other culprit in your environment. Hypodown® products have been allergy tested and should remain reaction free. Rest easy, knowing that our signature Syriaca fiber is not a synthetic, nor is it used as a down filler. It is the natural fiber from the milkweed plant and is non-treated. Milkweed traps and suppresses allergens found in down that cause allergic reactions; making the product naturally hypoallergenic!
Q. I WORRY ABOUT DUST MITES GETTING INTO MY COMFORTER (OR PILLOW), IS THERE A WAY TO PREVENT THEM?
A. All down products have to be in encased in a “down-proof” fabric that is so tightly weaved, it ensures that the down doesn’t come pouring out of it. (Please note you will have some natural “shedding” with any down product). Due to the fabric having such a tight weave, this also means that it is very difficult for dust mites to pass through the fabric. Besides that, dust mites are not attracted to down and feathers - they are attracted to humid environments and shedding skin of humans & pets. Even though they won’t be attracted to your bedding, you can place your comforters and pillows on medium heat in the dryer every few weeks to take additional precautions.
We do not recommend getting dust mite protective covers because these generally won’t allow the product to breathe - defeating the purpose of our luxurious, moisture-wicking bedding.
Q. WHAT DOES FILL POWER MEAN?
A. Fill power is the amount of space one ounce of down will occupy. The larger the down cluster, the higher the fill power is; taking up more space or volume. Therefore, your fluffiness, durability, quality and warmth also improve.
Q. WHAT DOES FILL WEIGHT MEAN?
A. Unlike fill power, fill weight has to do with how many ounces of down go into the product itself. The higher the number of ounces of down put into a comforter - the warmer, more voluminous, and fluffier your comforter will be.