Return Policy - Ogallala Comfort
At Ogallala Comfort they hand-craft each product with care to ensure our customers LOVE our products as much as we do! If you find that you are not enjoying your Ogallala Product, they will be happy to provide you with a refund within 30 days of purchase in unused condition.
- Unfortunately, bedding laws prohibit us from reselling used down, so in the event that the product is deemed used upon inspection from their returns team, it will be returned to you. If a package is opened and has signs of use, abuse, improper care or cleaning, or has been subject to incidental damages - we will NOT return the product, no matter the reason. This extends to tears in the fabric, pet or human hair, household and personal fragrance of any kind, improper laundering or otherwise altered from its original condition.
- Pillow Returns: If a pillow is being returned because you would prefer a different firmness, Ogallala has you covered! Please request the details on our Pillow Adjustment Service and be prepared to get your pillow customized just for you!
- Please note: Returns and exchanges will not be accepted and will be returned to sender without approval and a Return Authorization number.
Please contact firstname.lastname@example.org to receive proper return instructions.