Shipping & Returns - Earthsake
Delivery Options for Mattresses:
- Earthsake offers 2 options (Silver or Gold) for your mattress home delivery within the continental US. Delivery rates are based on mattress size and service level.
- "Silver Service" is a 2-person delivery, inside the threshold, stair carries (up to two (2) flights prior to the threshold).
- "Gold Service" includes inside placement, two flights of stairs, unpacking, debris removal, and mattress set-up.
- Please allow 7-10 business days (excludes weekends and holidays) for delivery. Products damaged during shipping are covered & handled by the shipping carrier.
- Please note that bedding, mattresses, boxsprings & foundations are non-refundable and Furniture is not returnable or refundable. Returns for all other items will be accepted within 30 days of the invoice date (items are invoiced as of the shipping date). Return merchandise must be in new, saleable condition and include the original packaging. Returns may incur a restock fee of up to 25% depending on the condition of the returned product. Postage and handling charges are not refundable for returns.
- Please note: bedding, mattresses, boxsprings & foundations are non-returnable and non-refundable, inquire into our one-time comfort exchange program. Furniture is not returnable or refundable. Wood is a natural material and can vary in color and grain. Organic Cotton, wool, and latex are natural materials that can vary in color as well. All product gurantees and return decisions for furniture, bedding, mattresses, boxsprings & foundations are made by our manufacturers/suppliers and it is best to directly contact the manufacturer found on the product's manufacturing label.
Please contact email@example.com for return or exchange requests and we will send you instructions.
This is an Earthsake Mattress. You won’t find the Earthsake Sky mattress anywhere else - so accept no imitations. It says Earthsake on the outside so you know you can trust whats on the inside! Our label only goes on the best local, organic ingredients harvested and transformed into wonderful mattresses, pads & toppers, pillows & comforters - all custom-made in the USA for Earthsake!
All mattresses come with a standard 20-year mattress manufacturers warranty covering any manufacturing defects. They are also insured to cover any damages caused during a home delivery. Once signed by the receiving party, the responsibility of proper care is yours.
Exclusions from Warranty Coverage:
- Merchandise sold “as is” or Earthsake floor models
- Firmness preference (please ask about our exclusive one-time 30 day comfort exchange policy)
- Allergies or sensitivity to materials used
- Mold/Mildew occurrences