Both you and your partner can change the feel of your mattress side by swapping and moving layers around. If you need to exchange a layer within 120 days of your purchase, we will provide your new layers free of charge; you will be responsible for all shipping and handling. After 120 days, you can exchange layers for the standard layer price plus shipping and handling.
Please contact firstname.lastname@example.org for exchange requests and we will send you instructions.
Here at Mountain Air Organic Beds™ we want to make sure that you have all the information you need about your new Mountain Air products. Listed below are our express product warranty policies. Because our beds are custom-made, all warranties (except for our express warranties as described below), including warranty of merchantability and warranty of fitness for a particular purpose, are expressly disclaimed.
120-Night Return Policy: This policy covers returns for any reason for 120 nights after purchase.
Unlimited Lifetime Layer Exchange Policy: This policy covers layer exchanges.
25-Year Limited Warranty: This warranty covers all of our custom mattresses for defects.
2-Year Limited Warranty: This warranty covers all of our custom-built wood products for defects.
120-Night Return Policy: Both you and your partner can change the feel of your mattress side by swapping and moving layers around.
Unlimited Lifetime Layer Exchange Policy: Both you and your partner can change the feel of your mattress side by swapping and moving layers around. If you need to exchange any layers within 30 days of your purchase, we will provide your new layers free of charge; you will be responsible for all shipping and handling. After 30 days, you can exchange layers for the standard layer price plus all shipping and handling.
25-Year Limited Warranty
MOAB, Inc.™ guarantees that your Mountain Air Organic Beds™ mattress will be replaced or repaired at our option should it be deemed defective due to faulty workmanship or structural defects within twenty-five (25) years of the purchase, excluding the specific limitations contained herein.
This warranty covers any deterioration in the cell-structure of the latex that causes the mattress to have a visible indentation greater than the one and one half inch (1.5”), not associated with a sag in the foundation, box springs or platform.
This warranty does not cover aberrations in the natural latex known as “natural variances;” i.e., areas of minor discoloration in new latex or the natural yellowing that occurs as latex ages, horizontal tears or cracks less than three inches in length, lateral tears or cracks that penetrate less than the full thickness of the latex sheet, and evidence of black and/or white debris or discoloration that is deemed to be residue of the natural latex baking process. Furthermore, if the latex core of a Mountain Air Organic Beds™ mattress has been exposed to chemical cleaners, water, fluids, direct sunlight, or direct heat (from an electric mattress pad, for example), such exposure will void this warranty. Mountain Air is not responsible for claims related to latex allergy, other sensitivities whether known or discovered at a later date. Mountain Air is not responsible for any damage caused to the mattress by spills, burns, accidents, growth of mold, or other acts of nature. This warranty does not cover issues related to smell, comfort, or personal taste, rather only to issues related to material quality and workmanship.
The core of the Mountain Air Organic Beds™ mattress is built from individual layers of organic latex. Therefore, whenever possible, structural issues or defects will be addressed one layer at a time.
Within the first ten (10) years of the purchase, Mountain Air will repair or replace the latex layer(s) or mattress casing if it is deemed defective at no charge to you. Within 11 to 25 years of purchase, Mountain Air will, at our option, repair or replace the latex layer(s) or mattress casing if it is deemed defective. For repairs, we will charge you a nominal handling fee of $25.00.
For replacement, we will charge you a prorated replacement fee, the amount to be determined by your original purchase price. For replacement during the eleventh year of this warranty, the prorated