Please contact firstname.lastname@example.org for return requests and we will send you return instructions.
Everything you purchase from White Lotus Home is crafted with the finest materials. We seek out the finest hardwoods, the best fibers, great fabrics and offer you superior finished goods. Everything that we make ourselves, from pillows to mattresses, has been crafted with the utmost care. Each piece is handmade one at a time to ensure the quality that you demand and the uniqueness that our customers have come to value since 1981. Everything that we have not made ourselves has been carefully scrutinized before we consider offering it for sale, and need to meet the standards that we hold for our own handcrafted products.
If due to normal wear and tear, any item becomes limited in its use, White Lotus will make every effort, for as long as you own the item, to repair or replace it, at our option. Depending on the item, the length of time used, and any signs of negligence or misuse, there may be a charge for this service. This is a personal promise from a company who values its reputation for fairness and ethics in business.
That promise notwithstanding, proper care is essential for the longevity and comfort of a mattress, as it is for most quality pieces. Care instructions are provided with every mattress and we urge anyone with questions about care to call us at any time. Improper care or use of your White Lotus Home product may invalidate this warranty. With time and use, a mattress will become firmer and the cotton may settle according to the size, shape and sleeping patterns of the user. This is a normal occurrence and in no way reflects a manufacturing defect or a compromise of our warranty. Any and all warranty claims, whether the item was crafted by White Lotus Home or one of its agents, must be accompanied by the original sales receipt. The item must be sent to a White Lotus store and, with few exceptions, be brought by the original purchaser. As well, these warranties can not be transferred to any other party.
The two exceptions to these rules are as follows: If the item was delivered or shipped from White Lotus, it may be returned by shipping or delivery service. If return shipping is necessary, the purchaser will be responsible for proper packaging and insurance. For valid warranty claims within thirty days of receipt of goods, White Lotus Home will reimburse for shipping expenses. Validity of claims will be at the sole discretion of White Lotus. A copy of the original sales receipt must accompany the item and White Lotus must be notified prior to shipment. The other exception is if the original purchaser is a minor, aged or infirm, a proxy may, of course, conduct all business.
White Lotus Home warranties our mattresses and bedding for the life of the product. As previously stated, an exact life expectancy is dependent on factors such as usage, regular flipping and rotating, and exposure to moisture. Due to the nature of our raw, minimally processed fibers, the item's age may affect its qualification for our warrant, as products may behave differently beyond their anticipated lifespans. The following chart offers a general guideline:
A note from the purchaser to this effect would be appreciated. Otherwise, there are no exceptions. Above all, we promise that any purchase you make from White Lotus is a quality product, that we have offered it to you at a fair price and that we have made every effort to assure that you will enjoy your purchase for as long as you own it. We take great pride in our work and value your trust in us and our shared commitment to our Earth above all else.