Customer satisfaction is important to us. Our customers continued satisfaction has kept us in business for over 20 years. We take great pride in both our customer service and our products.
We make products that will last you and your loved ones for years to come. We use quality, organic, American materials and handcraft each of our Heart Of Vermont Organic Products with love and attention.
We have an inspection step built into our production process to double check each item that leaves our shop, but as we are only human if a product manages to get out the door that doesn't meet our high standards than we will correct the problem at our expense.
We will pay to have the item returned to us and will fix or replace any product that has a manufacturing defect or was incorrectly sent and ship it back to you at our expense.
If you don’t choose to have the product replaced than we will issue a refund to you for that item. Please be aware that we use organic, natural products and that a natural cotton or wool odor is NOT considered a factory defect.