Shipping Information:

• FREE Standard Shipping for all USA Orders!
• We hand-craft each item to order. Shipping times can vary by region and/or if you've requested a special order. For our standard delivery time, please allow 10 business days for non-custom items.

Returns Information:

• We want you to find the most comfortable sleep possible and Vivetique offers an exchange policy only. Vivetique does not accept returns. They do, however, offer a one-time comfort exchange within 30 days of receipt of your Vivetique products. Shipping charges will apply.
• ​Vivetique does not offer refunds on its products. However, we will do everything we can to help find the right product from their product line if there is an issue with comfort. A one-time comfort exchange within 30 days of receipt is available. Shipping charges will apply.

Please contact support@allorganichome.com for exchange requests and we will send you instructions.

Warranty Information:

Vivetique offers the following warranties on its line of products:

All mattresses - 10 years

Latex topper - 5 years

Toppers (excluding latex) - 1 year

Pillows - 1 year

Comforters - 1 year

Vivetique warrants that its products will be free from manufacturer defects in materials and production. Warranty dates are from date of original purchase. Warranty is offered to original purchaser only and is not transferable. Warranty is in effect ONLY if products are not abused or damaged/stained by the customer. Acceptable use for mattresses includes, but is not limited to: being used on a consistently flat, horizontal surface that supports the entire structure, providing ample ventilation, and only using it as it was designed to be used.

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